HR CHAPTER 7

Topics: Interview, Structured interview, Semi-structured interview Pages: 42 (11245 words) Published: July 2, 2015
Human Resources Management, 13e (Dessler)
Chapter 7 Interviewing Candidates
1) Which of the following is the most commonly used selection tool? A) telephone reference
B) reference letter
C) interview
D) personality test
Answer: C
Explanation: C) Interviews are the most widely used selection procedure. Not all managers use tests, reference checks, or situational tests, but most interview a person before hiring. Diff: 1
Chapter: 7
Objective: 1
Skill: Concept
Learning Outcome: Describe effective interviewing techniques 2) Which of the following refers to a procedure designed to obtain information from a person through oral responses to oral inquiries?
A) work sample simulation
B) interview
C) reference check
D) arbitration
Answer: B
Explanation: B) An interview is a procedure designed to obtain information from a person through oral responses to oral inquiries.
Diff: 1
Chapter: 7
Objective: 1
Skill: Concept
Learning Outcome: Describe effective interviewing techniques 3) When an interview is used to predict future job performance on the basis of an applicant's oral responses to oral inquiries, it is called a(n) ________ interview. A) group

B) selection
C) benchmark
D) background
Answer: B
Explanation: B) Selection interviews are designed to predict future job performance based on the applicant's oral responses to oral inquiries. Interviews may be one-on-one or may be conducted in group settings.

Diff: 1
Chapter: 7
Objective: 1
Skill: Concept
Learning Outcome: Describe effective interviewing techniques 1
Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall

4) According to the text, selection interviews are classified by all of the following factors EXCEPT ________.
A) administration
B) structure
C) content
D) length
Answer: D
Explanation: D) Selection interviews are classified according to how structured they are, their "content"—the types of questions they contain, and how the firm administers the interviews. Length is not a category.

Diff: 2
Chapter: 7
Objective: 1
Skill: Concept
Learning Outcome: Describe effective interviewing techniques 5) What is an underlying goal of Whirlpool's ECE program?
A) giving job candidates a positive impression of the firm
B) selecting a diverse group of job candidates for the firm
C) clarifying the corporate culture for job candidates
D) ensuring selection validity among job candidates
Answer: A
Explanation: A) Whirlpool calls its candidate selection process, the Exceptional Candidate Experience (ECE). The ECE doesn't just aim to select the best candidates. It also aims to make every candidate a loyal customer by carefully managing the selection process to make sure the candidate gets a consistent and positive impression of the company. Diff: 2

Chapter: 7
Objective: 1
Skill: Concept
6) Which of the following is another term for an unstructured interview? A) directive
B) nondirective
C) unformatted
D) administrative
Answer: B
Explanation: B) In unstructured or nondirective interviews, the manager follows no set format. A few questions might be specified in advance, but they're usually not, and there is seldom a formal guide for scoring "right" or "wrong" answers. Structured interviews are known as directive interviews.

Diff: 1
Chapter: 7
Objective: 1
Skill: Concept

2
Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall

7) Which of the following is an advantage of using a nondirective format when interviewing job candidates?
A) allows candidates to ask questions
B) uses a manager's time more effectively
C) pursues points of interest as they develop
D) scores and compares candidates with consistency
Answer: C
Explanation: C) In unstructured or nondirective interviews, the manager follows no set format and there is seldom a formal guide for scoring "right" or "wrong" answers. With unstructured interviews, an interviewer can pursue points of interest as they develop and ask follow up...
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